Shipping policy

 

Shipping Policy – PurpleAddicts

At PurpleAddicts, we are committed to providing a reliable, transparent, and convenient shipping experience, in accordance with European e-commerce regulations.

1. Shipping Zones

We deliver to:

  • Mainland France

  • Many countries in the European Union

  • International destinations (availability depending on the country at checkout, including Australia and New Zealand)

2. Processing Time

All orders are processed and shipped within 72 business hours after payment confirmation.

3. Estimated Delivery Times

Zone Estimated Delivery (excluding weekends and public holidays)
Mainland France About 10 business days
European Union 10–15 business days
Rest of the world (including Australia & New Zealand) 10–20 business days, depending on destination

These times are indicative and may vary depending on the carrier.

4. Shipping Costs

  • France: Free shipping

  • Selected EU countries (e.g., Belgium, Luxembourg, Germany, Spain, Italy): Free shipping

  • Other international destinations (including Australia & New Zealand): Shipping costs are calculated at checkout based on the country and carrier

Note: Customs duties or import taxes may apply outside the EU. These are the responsibility of the customer.

5. Carriers and Options

We work with multiple carriers. Customers can choose their preferred delivery method (home delivery or pickup point) at checkout, based on available options in their country.

6. Order Tracking

A tracking number is provided for every shipment.
You will receive a tracking link by email once your order has been shipped.

7. Partial Delivery

If one or more items are temporarily out of stock, we may send a partial shipment at no extra cost.

8. Delivery Issues

  • Lost package: We will investigate. If the package cannot be located, a free reshipment will be provided.

  • Damaged product upon arrival: Contact us with a photo. A replacement will be sent free of charge.

  • Package returned to sender (wrong address or unclaimed): Reshipment may be offered at your expense after address verification.

9. Contact

For any questions or claims regarding shipping, please contact us:

10. Compliance

This policy complies with EU Directive 2011/83/EU on consumer rights, including:

  • Pre-contractual information

  • Parcel tracking

  • Liability in case of non-delivery

  • Reasonable delivery times