Refund policy
Here’s a clear and natural English version of your return policy, adapted for an e‑commerce site:
Return Policy
We offer a 14-day return policy, which means you have 14 days from the date you receive your item to request a return.
To be eligible for a return, your item must be in the same condition as when you received it — unworn or unused, with tags, and in its original packaging. You will also need your receipt or proof of purchase.
To make a return, please contact us at: contact@purpleaddicts.com. Please note that returns must be sent to: 10 rue Laloy, 52000 Chaumont, France.
If your return is approved, we will provide a return shipping label and instructions on how and where to send your package. Items returned without prior authorization will not be accepted.
You can always contact us with any return-related questions at contact@purpleaddicts.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and resolve it.
Exceptions / Non-Returnable Items
Some items cannot be returned, including perishable goods (like food, flowers, or plants), custom orders (special or personalized items), and personal care products (like beauty products). Returns are also not accepted for hazardous materials, flammable liquids, or gases.
Please contact us if you have questions about a specific item.
Unfortunately, we do not accept returns on sale items or gift cards.
Exchanges
The fastest way to get what you want is to return the original item, and once the return is approved, make a separate purchase for the new item.
14-Day Cooling-Off Period in the European Union
If the item is shipped within the EU, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition as received — unworn, unused, with tags, and in its original packaging. You will also need your receipt or proof of purchase.
Refunds
We will notify you once we receive and inspect your return and let you know if your refund has been approved.
If approved, your refund will be automatically applied to your original method of payment within 10 business days. Please note that your bank or credit card company may take additional time to process and reflect the refund.
If more than 15 business days have passed since your return was approved, please contact us at contact@purpleaddicts.com.