FAQ
Do I need to create an account to place an order ?
No, it’s not required. You can check out as a guest and complete your purchase quickly without creating an account.
Can I change or cancel my order after it’s been placed ?
Once your order has been placed, it’s processed immediately. If you’d like to make a change, you can contact us at contact@purpleaddicts.com, but we can’t guarantee it will be possible.
How can I tell if my order has been successfully placed ?
After your purchase, you’ll automatically receive a confirmation email with a summary of your order.
I haven’t received the confirmation email. What should I do ?
Check your spam or junk folder. If you still can’t find it, contact us at contact@purpleaddicts.com.
How do I use a promo code ?
At checkout, enter your promo code in the designated field before completing your order. The discount will be applied automatically.
Is the payment secure ?
Yes! All payments are secure, thanks to SSL encryption technology that protects your information.
Can I return a product?
Yes, you can return a product, as long as it’s unopened, unused, and in its original packaging. To find out how, contact us at contact@purpleaddicts.com.
How can I contact you ?
For any questions or requests, send us an email at contact@purpleaddicts.com or use our contact form below. We’ll get back to you quickly.
Is my information kept private ?
Yes! Your personal information is protected and used only to process your orders. We never share your information with third parties.
Need help?
Got a question or a doubt ? We’ve got you covered !
Have a question about GlowPen, an order, or just want to say hi ? Don’t hesitate to reach out, we’ll happily get back to you as quickly as possible! Your satisfaction is our top priority. Talk soon !